Privacy Policy
Effective Date: April 10, 2025
Welcome to thiendiembroidery.com. We are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, share, retrieve, and protect your information, including your choices regarding SMS messaging.
1. Information We Collect
When you use our website, place an order, or subscribe to our services, we may collect the following types of personal information:
- Contact information: Name, email address, phone number, shipping and billing addresses.
- Order information: Products purchased, order history, payment method (note: we do not store credit card information).
- Technical information: IP address, browser type, device information, and pages visited.
- Marketing preferences: Your preferences regarding promotional emails or SMS.
2. How We Use Your Information
We use the information collected to:
- Process and fulfill your orders.
- Communicate with you about your purchases or account.
- Respond to customer inquiries or support requests.
- Send promotional emails and SMS messages (only if you opt-in).
- Improve our website, services, and user experience.
- Comply with legal obligations.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your data with trusted third-party service providers only for the following purposes:
- Shipping and logistics partners to deliver your order.
- Payment processors to securely handle transactions.
- Marketing platforms to send emails or SMS (if you opted in).
- Legal authorities if required by law or to enforce our policies.
All third parties are contractually required to keep your data secure and confidential.
4. SMS Messaging and Opt-In
By entering your phone number at checkout or through a subscription form and confirming your intent, you are providing express consent to receive SMS messages from thiendiembroidery.com, which may include order updates, promotional offers, or customer service communications.
- Message frequency may vary.
- You can opt out at any time by replying “STOP” to any SMS message.
- Message and data rates may apply, depending on your carrier.
We will never send SMS messages without your consent.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Data Security
We implement industry-standard security measures to protect your personal information:
- SSL encryption on all website transactions.
- Secure storage of customer data using encrypted databases.
- Access restrictions to personal data for only authorized personnel.
However, no method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Data Retention and Retrieval
We retain personal data only for as long as necessary to fulfill the purposes described in this policy or to comply with legal obligations.
- You may request access, correction, or deletion of your personal data at any time by contacting us at: thiendiembroidery@gmail.com.
7. Your Rights and Choices
You have the right to:
- Access and update your personal information.
- Opt out of marketing emails or SMS at any time.
- Request deletion of your data, subject to legal limitations.
8. Changes to This Privacy Policy
We reserve the right to update this policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.
9. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Thien Di Embroidery
📧 Email: thiendiembroidery@gmail.com
📍 Address: Quat Dong, Quat Dong, Thuong Tin, Hanoi, Vietnam
🌐 Website: thiendiembroidery.com
